Legal

Terms and Conditions

Last updated: May 1st,2025

Version 1.1

1. Contractual Relationship

These Terms of Use ("Terms") govern the access or use by you, an individual, from within any country in the world (excluding the United States and its territories and possessions and Mainland China) of applications, websites, content, tools, products, and services (the "Services") made available by NAZZELA Operations Ltd., a private limited liability company established in Canada, having its offices at 9322 Jasper Avenue, Edmonton, Alberta, Canada T5H 3T5 and payment processing made available by its affiliate company, NAZZELA Financial Services Ltd., a private limited liability company incorporated and existing under the laws of Canada, having its registered office at 9322 Jasper Avenue, Edmonton, Alberta, Canada T5H 3T5, acting for itself and on behalf of any legal person or person who directly or indirectly controls, is controlled by or falls under the control or joint control of NAZZELA Inc. (collectively "NAZZELA") and is used to process payments for NAZZELA accounts globally.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

‍ Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and NAZZELA. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. NAZZELA may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

NAZZELA may amend the Terms related to the Services from time to time. Amendments will be effective upon NAZZELA's posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

Our collection and use of personal information in connection with the Services is as provided in NAZZELA's Privacy Policy located at https://www.nazzela.com/legal. NAZZELA may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, involving you and a Third Party Provider and such information or data is necessary to resolve the complaint, dispute or conflict.

2. The Services

The Services contains stuff from us, you and other users and the Services constitute a technology platform that enables users of NAZZELA's mobile applications or websites provided as part of the Services (each, an "Application") to arrange and schedule logistics services and goods and may connect with independent third party providers of such services and goods, including independent third party logistics providers under agreement with NAZZELA or certain of NAZZELA's affiliates ("Third Party Providers"). Unless otherwise agreed by NAZZELA in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT ALL SUCH LOGISTICS SERVICES AND GOODS PROVIDED BY INDEPENDENT THIRD PARTY PROVIDERS ARE NOT EMPLOYED BY NAZZELA OR ANY OF ITS AFFILIATES.

License.

The Services contains stuff from us, you and other users and the Services constitute a technology platform that enables users of NAZZELA's mobile applications or websites provided as part of the Services (each, an "Application") to arrange and schedule logistics services and goods and may connect with independent third party providers of such services and goods, including independent third party logistics providers under agreement with NAZZELA or certain of NAZZELA's affiliates ("Third Party Providers"). Unless otherwise agreed by NAZZELA in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT ALL SUCH LOGISTICS SERVICES AND GOODS PROVIDED BY INDEPENDENT THIRD PARTY PROVIDERS ARE NOT EMPLOYED BY NAZZELA OR ANY OF ITS AFFILIATES.

Restrictions.

You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by NAZZELA; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

Restrictions.

You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by NAZZELA; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

Third Party Services and Content.

The Services may be made available or accessed in connection with third party services and content (including advertising) that NAZZELA does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. NAZZELA does not endorse such third party services and content and in no event shall NAZZELA be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary's terms of service.

Ownership.

The Services and all rights therein are and shall remain NAZZELA's property or the property of NAZZELA's licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner NAZZELA's company names, logos, product and service names, trademarks or services marks or those of NAZZELA's licensors.

3. Your Use of the Services

User Accounts.

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to NAZZELA certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or NAZZELA's termination of these Terms with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by NAZZELA in writing, you may only possess one Account.

User Requirements and Conduct.

The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive logistics services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

Text Messaging.

By creating an Account, you agree that the Services may send you text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from NAZZELA at any time by following the directions found at http://t.nazzela.com/SMS-unsubscribe. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

Promotional Codes.

NAZZELA may, in NAZZELA's sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third Party Provider's services, subject to any additional terms that NAZZELA establishes on a per promotional code basis ("Promo Codes"). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by NAZZELA; (iii) may be disabled by NAZZELA at any time for any reason without liability to NAZZELA; (iv) may only be used pursuant to the specific terms that NAZZELA establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. NAZZELA reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that NAZZELA determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

User Provided Content.

NAZZELA may, in NAZZELA's sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to NAZZELA through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions ("User Content"). You will post in the appropriate category and area. Any User Content provided by you remains your property. However, by providing User Content to NAZZELA, you grant NAZZELA a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and NAZZELA’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant NAZZELA the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor NAZZELA's use of the User Content as permitted herein will infringe, misappropriate or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by NAZZELA in its sole discretion, whether or not such material may be protected by law. NAZZELA may, but shall not be obligated to, review, monitor, or remove User Content, at NAZZELA's sole discretion and at any time and for any reason, without notice to you.

Global Marketplace.

Without limitation to the rights granted, some of NAZZELA’s features may display your ad on other sites that are part of our classifieds sites in other countries. By using the Services, you agree that your ads can be displayed on these other sites. The terms for our other sites are similar to these terms, but you may be subject to additional laws or other restrictions in the countries where your ad is posted. When you choose to post your ad to another site, you may be responsible for ensuring that it does not violate our other site policies. We may remove your ad if it is flagged on any of our sites, or if we believe it causes problems or violates any law or policy.

Network Access and Devices.

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. NAZZELA does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

4. Payment

Using the Services is generally free. We may charge fees for certain Services. If the service you use charges a fee, you will be able to review and accept that charge. Our fees are quoted in US Dollars, and we may change them from time to time. We will notify you of changes to our fee policy by posting such changes on the site. We may choose to temporarily change our fees for promotional events or new services; these changes are effective when we announce the promotional event or new service. When you make a paid posting, you authorize us to charge your account.  Any tax is additional. Our fees are non-refundable, even for posts we remove, delay, omit, re-categorize, re-rank, or otherwise moderate and you are responsible for paying them when they're due. If you don't, we may limit your ability to use the Services. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms.

For greater clarity, payment by Customers for products, goods and/or services may be received at NAZZELA’s accounts through an Electronic Money Institution and is currently being processed by an affiliate, NAZZELA Financial Services Ltd., a private limited liability company incorporated and existing under the laws of Canada, having its registered office at 9322 Jasper Avenue, Edmonton, Alberta, Canada T5H 3T5.  Electronic Money Institutions are authorized to provide regulated payment services in all the jurisdictions and territories in which NAZZELA and its affiliates operates and are in compliance with the current legislation applicable to payment services for Platforms such as NAZZELA and its affiliates. Cross-border surcharges may be applicable.  If you have any questions regarding the payment gateway used by NAZZELA and its affiliates, you may ask them by contacting our customer care team by means made at your disposal through the NAZZELA Platform.

All Charges are due immediately and payment will be facilitated by NAZZELA using the preferred payment method designated in your Account, after which NAZZELA will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that NAZZELA may, as the Third Party Provider's limited payment collection agent, use a secondary payment method in your Account, if available.

As between you and NAZZELA, NAZZELA reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in NAZZELA's sole discretion. NAZZELA may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.

Jurisdictional taxes associated with our Services will be collected when applicable. You agree to provide accurate address information necessary for NAZZELA to comply with its obligations under applicable law. To the extent that such information is not provided, NAZZELA will in its discretion determine and collect appropriate taxes.

You are solely responsible to collect and remit any applicable taxes resulting from the sale of your items or services listed on NAZZELA. You agree to comply with all applicable laws and regulations in respect of any purchase you may ultimately make from a seller through NAZZELA, including any licensing and/or insurance requirements.

While many features of the Services are available across the NAZZELA websites and their associated mobile applications, some features and functionality may vary depending on which website and/or which mobile device you use to access the Services.

5. Disclaimers; Limitation of Liability; Indemnity.

DISCLAIMER

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." NAZZELA DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, NAZZELA MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. NAZZELA DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

LIMITATION OF LIABILITY.

Under no circumstances will NAZZELA Inc. (“NAZZELA”), its affiliates, employees, agents, representatives, licensors or other third party partners (“NAZZELA Parties”) be liable to you or any other person for any indirect, incidental, punitive, special, exemplary or consequential damages arising out of the use, inability to use, or the results of use of our mobile application for any and all goods and services transacted by users, whether based on warranty, contract, tort (including negligence), or any other legal theory; including without limitation damages resulting from lost profits, lost data, loss of business or business interruption, whether direct or indirect, arising out of the use, inability to use, or the results of use of our mobile application, whether based on warranty, contract, tort (including negligence), or any other legal theory. Your sole and exclusive remedy under this agreement shall be for you to discontinue your use of the mobile application and any disputes or damages arising from any transactions by users are the sole and utter responsibility of the parties involved.

The mobile application and all information, content, materials, products (including software) and other services included on or otherwise made available to you through the mobile application are provided by NAZZELA on an "as is" and "as available" basis, unless otherwise specified in writing. NAZZELA makes no representations or warranties of any kind, express or implied, as to the operation of the mobile application or the information, content, materials, products (including software) or other services included on or otherwise made available to you through the mobile application, unless otherwise specified in writing. You expressly agree that your use of the mobile application is at your sole risk.

To the full extent permissible by law, NAZZELA disclaims all warranties and conditions, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. NAZZELA does not warrant that the mobile application, information, content, materials, products (including software) or other services included on or otherwise made available to you through the mobile application; NAZZELA servers or electronic communications sent from NAZZELA are free of viruses or other harmful components. To the full extent permissible by law, NAZZELA will not be liable for any damages of any kind arising from the use of any NAZZELA service and mobile application or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any NAZZELA service and mobile application, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. IN NO EVENT SHALL NAZZELA'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES OR GOODS FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED ONE HUNDRED DOLLARS ($100.00 CAD) OR THE AMOUNT YOU PAID US IN THE YEAR PRECEDING SUCH LOSS.

NAZZELA'S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE GOODS OR LOGISTICS SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT NAZZELA HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Indemnity.

You shall indemnify and hold harmless NAZZELA and its officers, directors, employees, agents, affiliates, successors and permitted assigns from and against any and all claims, losses, liability, costs and expenses (including but not limited to attorneys' fees) arising from (i) any Feedback information or any information or materials provided by you (including but not limited to the User Content), (ii) your violation of laws, (iii) your use of the mobile application in violation of these Terms and Conditions, (iv) the use by others of the mobile application under your login credentials, and (v) your violation of the rights of any third party, including Third Party Providers.

6. Governing Law; Arbitration.

Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of Canada, excluding its rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability (any "Dispute") shall be first mandatorily submitted to mediation proceedings under the International Chamber of Commerce Mediation Rules ("ICC Mediation Rules"). If such Dispute has not been settled within sixty (60) days after a request for mediation has been submitted under such ICC Mediation Rules, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce ("ICC Arbitration Rules"). The ICC Rules' Emergency Arbitrator provisions are excluded. The Dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the ICC Rules. The place of both mediation and arbitration shall be Province of Alberta, Canada. The language of the mediation and/or arbitration shall be English, unless you do not speak English, in which case the mediation and/or arbitration shall be conducted in both English and your native language. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to the International Chamber of Commerce, correspondence from the mediator, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.

7. Other Provisions

Claims of Copyright Infringement.
Claims of copyright infringement should be sent to NAZZELA's designated agent. Please visit NAZZELA's web page at https://www.nazzela.com/legal for the designated address and additional information.

Notice.

NAZZELA may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to NAZZELA by written communication to NAZZELA's address at 9322 Jasper Avenue, Edmonton, Alberta, Canada T5H 3T5.

General.

You may not assign or transfer these Terms in whole or in part without NAZZELA's prior written approval. You give your approval to NAZZELA for it to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of NAZZELA's equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, NAZZELA or any Third Party Provider as a result of the contract between you and NAZZELA or use of the Services.

If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. These Terms and Conditions are written in different languages and all versions have the same validity.  If there is any conflict or inconsistency between the versions, the English version is the current and leading version.  In these Terms, the words "including" and "include" mean "including, but not limited to."